How to Approach Your Business's Customer Service on Twitter

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Internet marketers and webmasters have always used whatever ways they could to better serve their clients and customers. In order to reach the highest level of success possible, it is important to make customer service one of your top priorities. Twitter happens to be a social site that has gained prominence in the past few years.

Beyond being great for micro-blogging, it?s great for offering your customers highly targeted service. The main question that you need to ask, though, is this: what do you do to get Twitter to perform well for you in this arena? How do you get the best results? The following article talks about three useful Twitter customer service ideas for you to use?

It?s important that customers have more than one way to find you. For example, if your customer needs a quick solution to a problem, they should be able to contact you over the phone. This is why your Twitter bio needs to have your phone number and your email in it. Even though this probably doesn?t seem all that important it really does make a difference. Not everyone is willing to click through to your site to get the proper contact info. So when you make their lives easier, even a little bit, you?ll see a much better result. It won?t take long for you to see precisely how much your Twitter based customers appreciate this little bit of effort. One thing is certain, powerful strategies employing useful as well as others dictate you to know the finer aspects of such tools. We know of people who have been doing business on the web for many years, yet they have not used all the methods that are out there; so it just depends on your situation. Those who are newer to business on the web would not necessarily consider the need or importance of things like a solid foundation, for example. We always strive to offer very helpful information that is actionable; it is by no means a thorough presentation. There are evergreen areas of marketing and advertising that are specific to the internet, but innovation is always a possibility that you should explore whenever the spirit strikes you.

If someone is facing an issue that can?t be explained through Twitter then you need to tell them to email you directly or show them how to get in touch via the content on your site. You need to use Twitter in such a way that there aren?t any gaps in your customer service. It?s important that you use Twitter to communicate with your customers properly.

It will take a while for you to get used to receiving customer queries on Twitter, but it will be worth the effort. Just focus first on offering really great customer service. Offer a helping hand that does more than your competitors do.

Your company?s image should synchronize with image of your customer service representative. When your customers offer you queries through Twitter they shouldn?t get confused. You should see to it that your activity is in sync and matches with your company?s brand. It will be so much better for you when you make sure that your approach is a streamlined one. Besides this, the bio should be updated with the personal information of the customer rep, and should show the connection with the company. You need to keep your brand strong by offering really great customer service. Don?t let the fact that you?re working with a social media site allow you to be lax in your approach. What we discussed in the above article is only the tip of the ice berg. As you move forward and leverage Twitter for serving your customers, you?ll see for yourself how useful it is. Regardless of what type of online business you run, you should start making the most of Twitter in terms of customer service if you haven?t. Your primary concern has to be keeping your customers happy. Understanding that Twitter is incredibly popular for sending questions, comments and even complaints should be all the push you need to hop onto the service and start using it to your advantage. So why are you still sitting around and reading? Get up and put these tips and hints to work right now!

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Source: http://www.blackboaterssummit2011.com/how-to-approach-your-businesss-customer-service-on-twitter/

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